Refund policy

We offer global returns service. To initiate a return, please notify us within 7 business days of receiving the item by emailing customerservices@liya.ge. We will then send you a return form, which must be filled out and sent back to us via email. After receiving the filled form, you must dispatch the purchase within 3 business days using the same shipping method it was received. Please send the package back only via post to the address provided in the return form. The shipping costs are the responsibility of the customer.

The item must be returned in the same condition as received. If the item comes with a security tag, it must be left on. Removal of the security tag will void the refund. If the item is worn or damaged by the customer, LIYA will not accept the return. In such cases, we are not responsible for refunding the money, and the customer must cover the reshipment cost.

In the event that a customer does not accept an order that has been shipped and successfully delivered to its final destination, and fails to notify us of their intention to request a return or refund, or does not respond to our communications via email or phone, the product will be disposed of by the postal service. As a result, we regret to inform you that we will be unable to process any refunds under these circumstances.

Once we have received your returned package, you will receive a confirmation email. Refunds will be processed excluding the cost of shipping within 14 working days after receiving the package.

For hygiene reasons, jewelry items are non-returnable.

Sale items are non-refundable or returnable. Only exchanges for the same item in a different size are available. However, the cost of shipping is covered by the customer. Pre-worn items are also non-refundable or returnable.

Please note that some of LIYA's items are available for pre-order, requiring a production time of 7 days. If you wish, you may provide us with your measurements, and we will be happy to customize the item to your exact size. Please be aware that customized items are non-refundable and non-returnable.

Orders that were not delivered due to the customer being unreachable (no response to phone calls or emails) and were destroyed at customs will not be refunded.