FAQ

What payment method can I use to make my purchase?

We accept Visa, MasterCard, and American Express cards, as well as Google Pay, Apple Pay, Klarna, and Afterpay. You can also choose to pay with PayPal. If you are in Georgia, Tbilisi, you can use bank deposits and transfer money directly to our bank. Please note that this option is only available in Georgia. We partner with Stripe agency for our financial processes, ensuring seamless, safe, and reliable payment processing worldwide.

 

Why might my credit card be refused?

  • Your purchase triggered fraud protection.
  • You’ve reached your credit limit.
  • Info you entered doesn’t match records.
  • Your credit report has been affected.
  • Your card has expired.
  • Another user deactivated your card.

What should I know about custom duties and taxes?

Please be informed that LIYA doesn't take responsibility for taxes and duties applied in the country of delivery.

The amount for the orders which were not delivered (but destroyed at the customs) because of the customer (who is unreachable on phone and by email) will not be refunded.

 

How long will my order take to arrive?

The shipping period is 3-7 business days. In case you order knitwear, we need approximately 7 days for production.

Please Note: Delays arise during sales period (incl. Black Friday) and on Holidays.

Our delivery options may vary by destination e.g. Deliveries to Australia and South America may take longer than expected.

 

Can I track my order?

Your orders will be processed and shipped after we receive your payment, which may take 48-72 hours. After this tracking code for your shipped order will be sent to your email.

 

Where can I receive my order?

We deliver our products worldwide.

Please Note: We are unable to deliver to the following areas: Russian Federation, Islamic republic of Iran, Republic of Iraq. We do not deliver to Hotels and PO Boxes.

 

Warehouse: Our products are located in two countries: Georgia (Tbilisi) and the Slovak Republic. You can find a tag near each product indicating which country it is located in.