Shipping & Returns
Worldwide Delivery!
What is LIYA's return policy?

Please take care when opening the product so as not to damage it, particularly when using any sharp instruments.

If for any reason you wish to return an item please follow the following procedures:

An item should be returned within 5 working days after receiving it,

With your package you will receive an invoice and the return form.

Please fill out the return form and inform us about return by email.

The order MUST be returned with the same post as received.

Please send the package back only by post to the address indicated in the return form.

The cost of shipping should be covered by customer.

Please, always inform us before sending the package in on the following address:

We recommend that you return items in their original packaging to ensure the necessary protection when in transit.

Item has to be returned in the same condition as received. If the item comes with a security tag this must be left on. If the security tag is removed then the returned item will not be refunded. If item is worn or damaged by customer LIYA will not accept the product back.

Once we have received your returned package, you will receive confirmation E-mail. Returned items will be refunded excluding the cost of shipping in 14 working days after receiving the package.

Please note:  sale items are non-refundable or returnable.

NO beauty items can be returned or exchanged!

What should I know about custom duties and taxes?

Please be informed that LIYA doesnt take responsibility for taxes and duties applied in the country of delivery.

How long will my order take to arrive

When you proceed to checkout you are choosing Express shipping or Standard shipping.

If you choose Express shipping, the parcel will be delivered by DHL in 3 -4 working days.

If you choose standard shipping, the parcel will be delivered by Aramex in 4-5 working days.

UPDATE: Due to the Covid-19 Pandemic, the deliveries are slower then usual, for which we apologize in advance.
DHL Deliveries: 5- 9 Days
Aramex Deliveries: 7 - 14 Days

 Please Note: Delays may arise during sales period and on holidays.

Can I track my order?

Your orders will be processed and shipped after we receive your payment, which may take 48 hours. After this tracking code for your shipped order will be sent to your email.

Where can I receive my order?

We deliver our products worldwide, 

Please Note: We do not deliver to Hotels and PO Boxes.

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